A family fleeing Sudan say they are among thousands stuck at the border with Egypt because drivers are demanding £31,810 ($40,000) to hire a bus to travel across.
Only people travelling on buses with special permits can cross the border. Crossing on foot is banned.
The family of seven – including three children under 10 – escaped the fighting in Khartoum two days ago.
Fadi Atabani said his family, including an 88-year-old woman, were trapped.
“There are thousands of people here. There is no accommodation. People are sleeping in schools or [on] mattresses,” he said, speaking to the BBC from the border town of Wadi Halfa.
Most of the family have British nationality and Mr Atabani is appealing to the UK authorities for help.
“I cannot guarantee my children’s medical health here we are in the middle of the desert. I want the British government to assist me in evacuating or a bus which can get us across the border,” he said.
Mr Atabani accused local bus drivers of taking advantage of the desperate situation travellers found themselves in.
“On a normal day the cost of hiring a bus is $3,000 (£2,385). As of today people are today paying $40,000 (£31,810) to charter a bus to the border – only 30km,” he said.
“Who has that sort of money? The banks were closed, ATM machines are not working,” the 53-year-old said.
Clashes between the Sudanese army and paramilitary group the Rapid Support Forces (RSF) began on 15 April. Hundreds of people have since died and thousands have been injured in the conflict.
On Monday the two sides agreed a three-day ceasefire that was renewed on Thursday. Despite this clashes have continued in some areas.
The fighting is devastating the capital and its surrounds – which until recently had a population of around 10 million – leaving people without supplies of food, water and fuel.
Mr Atabani said he had left his home in Khartoum with just a few items of clothing.
“I left Khartoum with all my valuables in my house. Do I still have a house there? God knows at the end of this. We just grabbed what we could.”
Relatives in the UK say repeated efforts to get help from the Foreign Office have led nowhere.
Officials have told them that British citizens can only be evacuated from the Wadi Seidna airfield near Khartoum, which is a perilous two-day bus journey away.
“It so difficult to get to that airfield,” Mr Atabani told the BBC. “They say you go to the airfield at your own risk, why would I risk my family?”